Refund policy

We aim to make returns stress-free for our customers. To facilitate this, we provide a return shipping label at no additional cost. Simply print the label, attach it to the package you are returning, and send it off, free of charge.

Eligibility for Returns:

• Purchases must be made through our direct website: Mouselle.com.
• Condition of Items: Items must be unused and in their original condition, including the original Mouselle.com product packaging and tags.

Process:

• Contact Us: If you are not happy with your purchase, please contact us at  info@mouselle.com or via website chat.
• Return Window: All purchases must be returned within 30 days of receiving your order.

Exclusions:

• Third-Party Marketplaces: We do not accept returns or honor warranty claims for products purchased through Amazon, eBay, Etsy, or any other third-party marketplaces.
• Authorized Retailers: We will not accept returns for items purchased directly from a retailer or honor warranty claims for items purchased through overseas retailers.

We strive to ensure a smooth and hassle-free return experience for our valued customers.